City Kia
Course Content
Total learning: 48 lessons Time: 10 weeks
Intro from Rick Gladwell
Intro from Raul Gomila
- Sets stage for learning day PreviewLecture2.1
Jen Suzuki intro
- Prospecting focus PreviewLecture3.1
- Customer experience mentality PreviewLecture3.2
Daily work plan
- Prospecting goals PreviewLecture4.1
- Promote yourself PreviewLecture4.2
Prospecting
- Expectations and lead lists PreviewLecture5.1
Building a career
- Crush it! PreviewLecture6.1
Prospecting call
- Intro PreviewLecture7.1
CRM Hunt
- Part 1 Call introduction PreviewLecture8.1
- Part 2 Look at past deal PreviewLecture8.2
- Part 3 Look at service records PreviewLecture8.3
Build your outbound sales call on hunter mode
- Part 1 PreviewLecture9.1
- Part 2 PreviewLecture9.2
- Part 3 PreviewLecture9.3
- Part 4 PreviewLecture9.4
- Part 5 PreviewLecture9.5
- Part 6 PreviewLecture9.6
- Part 7 PreviewLecture9.7
- Part 8 PreviewLecture9.8
Raul Gomila
- Things are changing PreviewLecture10.1
Extra extra selling plays means change
- Are you extra? PreviewLecture11.1
Game Plan
- Activity PreviewLecture12.1
Role plays
- Coaching feedback PreviewLecture13.1
- Coaching feedback on call intro PreviewLecture13.2
- Coaching feedback on injecting value PreviewLecture13.3
- Coaching feedback PreviewLecture13.4
- A great “hunt” example PreviewLecture13.5
- Feedback and manager expectations PreviewLecture13.6
- Lease maturity & CRM hunt & good questions PreviewLecture13.7
- Coaching feedback PreviewLecture13.8
- Live sales call- coaching feedback PreviewLecture13.9
- Service appointment coming up – coaching feedback PreviewLecture13.10
- Equity & service appt coming up – manager feedback PreviewLecture13.11
Selling cars with low inventory
- Part 1 PreviewLecture14.1
- Part 2 PreviewLecture14.2
- Part 3 PreviewLecture14.3
- Part 4 PreviewLecture14.4
- Part 5 PreviewLecture14.5
Selling used cars
- Know your inventory PreviewLecture15.1
- Know something special about each used car PreviewLecture15.2
- Be prepared PreviewLecture15.3
Learning day winner
- Who won? PreviewLecture16.1
Manager review of takeaways from class
- Part 1 PreviewLecture17.1
- Part 2 PreviewLecture17.2
Preparing to make live prospecting call
- BDC Call PreviewLecture18.1
- Reviewing customer file PreviewLecture18.2
- Voicemail PreviewLecture18.3
Know your inventory
Modal title
Main Content